Privacy Policy

Last updated: 11 September 2026

This Privacy Policy explains how Beeswax Wraps Australia ([REGISTERED ENTITY NAME], ABN [ABN]) (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit beeswaxwraps.com.au, buy from us online, or deal with us at a market or wholesale enquiry.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

We only collect information we need to run the shop. Depending on how you deal with us, that may include:

  • Order and account information — your name, email address, phone number, shipping and billing address, order history, and any delivery instructions you give us.
  • Payment information — card and payment details are entered directly into our payment providers (Stripe and PayPal). We do not see or store your full card number. We receive only confirmation of payment and limited details such as the card type and last four digits.
  • Marketing information — your email address and name if you subscribe to our newsletter or discount offer, plus whether you open or click our emails.
  • Enquiry information — anything you send us through our contact form, wholesale enquiry, or by email.
  • Technical and usage information — your IP address, browser and device type, pages viewed, referring site, and similar analytics data collected through cookies and tags. See our Cookie Policy.
  • Reviews — any product review or feedback you choose to submit, including the name you publish it under.

You do not have to identify yourself to browse the site, but we cannot process an order or answer an enquiry without the information above.

2. How we collect it

We collect personal information directly from you when you place an order, create an account, subscribe to our emails, contact us, or buy from us at a market. We also collect technical information automatically through cookies and analytics tags when you use the site, and we may receive information from our payment providers and shipping carriers in connection with your order.

3. Why we use it

We use personal information to:

  • process, package and deliver your order, and handle returns or refunds;
  • send order confirmations, shipping notifications and other service messages;
  • manage your account and, where applicable, any subscription or repeat order;
  • answer your questions and provide customer support;
  • send marketing emails about new prints, products, care tips and offers, where you have subscribed or bought from us — you can unsubscribe at any time;
  • send abandoned cart reminders where you have entered your details at checkout but not completed the order;
  • understand how the site is used and improve it;
  • measure and improve our advertising;
  • prevent fraud and secure the site; and
  • meet our legal, tax and record-keeping obligations.

4. Direct marketing

We send marketing emails only where you have opted in or where you are an existing customer and would reasonably expect to hear from us. Every marketing email includes an unsubscribe link, and we action unsubscribe requests promptly, as required by the Spam Act 2003 (Cth). Unsubscribing from marketing does not stop transactional emails about an order you have placed.

5. Who we share it with

We do not sell your personal information. We share it only with the service providers we need to run the business, and only for that purpose:

  • Payment providers — Stripe and PayPal, to process payments and handle chargebacks.
  • Shipping carriers — Australia Post (including eParcel, StarTrack and MyPost Business) and any other carrier we use, to deliver your order and provide tracking.
  • Website and email infrastructure — our web host, WordPress and WooCommerce plugins, email delivery and automation providers.
  • Analytics and advertising — Google (Analytics, Ads and Tag Manager) and social advertising platforms where those tags are enabled. See our Cookie Policy.
  • Reviews — Google, where your review is submitted through a Google reviews integration.
  • Professional advisers and authorities — our accountant or lawyers, or a regulator or law enforcement body, where we are required or permitted by law.

6. Overseas disclosure

Some of our service providers store or process data outside Australia, including in the United States and the European Union. Where we disclose your personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. If you order from outside Australia, your information will also be disclosed to the carrier and customs authorities in your country.

7. Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure, including access controls, secure hosting and encryption of data in transit (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as we need it for the purposes above, or as long as the law requires — for example, tax and transaction records must generally be kept for five years. After that we destroy or de-identify it.

8. Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, at any time. Email admin@beeswaxwraps.com.au and we will respond within a reasonable time. We may need to verify your identity first. If we refuse access or correction, we will tell you why in writing.

If you think we have mishandled your personal information, contact us first at admin@beeswaxwraps.com.au and we will investigate and respond, normally within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

9. Children

Our site and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

10. Third-party links

Our site links to other websites, including stockists, social media and payment providers. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated at the top. Material changes will be notified on the site.

12. Contact us

Privacy questions and requests: admin@beeswaxwraps.com.au
Beeswax Wraps Australia — [REGISTERED ENTITY NAME], ABN [ABN]
[POSTAL ADDRESS], NSW, Australia

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