Shipping & Returns

Last updated: 11 September 2026

Everything you need to know about how your wraps get to you, and what happens if something is not right. This policy forms part of our Terms & Conditions.

Shipping

Where we ship

We ship Australia-wide and worldwide. Our wraps are handmade in Oberon, NSW and sent from Australia.

Shipping costs

• Australia — flat rate $7, or free on orders over $55.
• International — flat rate $17, or free on orders over $150.
• Express options, where available, are priced at checkout.

All prices are in Australian dollars. Your exact shipping cost is calculated and shown at checkout before you pay.

Dispatch and delivery times

Orders are usually packed and dispatched within 1-2 business days. Because our wraps are handmade in small batches, dispatch can occasionally take a little longer during busy periods, market weekends and holidays — we will let you know if your order will be delayed.

Once dispatched, indicative delivery times within Australia are:

• Regular shipping — 4-7 business days.
• Express shipping — 2-4 business days.
• Please expect additional delays to Western Australia and South Australia.

International delivery times vary by destination and typically take 2-6 weeks.

These are estimates provided by our carriers, not guarantees. Once a parcel is with the carrier, delivery timing is outside our control.

Tracking

We send with Australia Post (including eParcel, StarTrack and MyPost Business). You will receive a tracking number by email when your order is dispatched. If tracking has not updated for several days, contact the carrier first, then get in touch with us and we will help chase it.

Delivery addresses

Please double-check your delivery address at checkout. We are not responsible for parcels delivered to an incorrect address supplied at the time of order. If a parcel is returned to us as undeliverable, we will contact you — you can have it resent at your cost, or refunded less the original shipping.

Lost or damaged in transit

If your parcel is lost or arrives damaged, contact us at admin@beeswaxwraps.com.au within 14 days of the expected delivery date, with photos where the parcel is damaged. We will lodge an enquiry with the carrier and organise a replacement or refund.

International duties and taxes

International orders may attract customs duties, taxes or handling fees in the destination country. These are set by your local authorities, are not included in the price you pay us, and are your responsibility. If a parcel is refused or abandoned because of unpaid duties, we cannot refund the shipping cost.

Returns and refunds

Your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, email admin@beeswaxwraps.com.au within 30 days of delivery with your order number and a photo. We will arrange a replacement, a refund or a repair, and we cover the return postage. Refunds are made to your original payment method.

Change of mind

We are happy to accept change-of-mind returns within 30 days of delivery, provided the item is:

• unused, unwashed and in its original condition and packaging;
• not a cut-to-order or custom item (including cut lengths from the roll); and
• accompanied by proof of purchase.

For hygiene reasons we cannot accept returns of wraps that have been used with food, or of dishcloths that have been used or washed.

For change-of-mind returns, you pay the return postage and we recommend using a tracked service — we cannot refund a return we do not receive. Original shipping costs are not refunded. Once your return arrives and is checked, we will refund the product price to your original payment method, usually within 5 business days.

What is not covered

Natural variation in colour, print placement and finish is part of a handmade product and is not a fault. Wraps damaged by heat — hot water, the dishwasher, the microwave or the oven — or by use contrary to the care instructions are not covered. Beeswax wraps are a consumable product; the wax coating wears down with normal use over time and can be refreshed rather than replaced.

How to start a return

Email admin@beeswaxwraps.com.au with your order number and what you would like to do. We will confirm the return address and next steps before you send anything back. Please do not send items back without contacting us first.

Exchanges

The quickest way to swap a size or print is to return the original item under this policy and place a new order.

Questions

Email admin@beeswaxwraps.com.au and we will get back to you as soon as we can.